Solved

how do I contact someone

Hayley Murray
Rank
Userlevel 1

Hi how do i speak to someone

icon

Best answer by WelshPaul 13 May 2022, 14:32

View original

13 replies

WelshPaul
Rank
Userlevel 8
Badge +6

You can speak to a live agent here.

Denise Aspray
Rank

I have paid my bill, when will my phone be reconnected 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Denise Aspray,

It can take up to 24-hours at most for a suspension to be lifted.

Has this since been resolved?

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Denise Aspray
Rank

Hi yes issue has been resolved but had to ring up  and speak to someone as after 4 days phone still hadn't been reconnected not happy, so I'm paying for 4days of the month that I've not been able to use my phone.

Mohammed
Rank
Userlevel 7
Badge +10

Hello Denise,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

Hi how do i speak to someone

The live chat doesn’t work you cannot contact anyone at idMobile they do not exist they do not want to help you

Kash
Rank
Userlevel 7
Badge +7

Hi @Andrew P,

We are sorry to hear this.

Have you been able to get in contact with someone since?

If you still require assistance, please let us know here and we can help.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
John Ridge
Rank
Userlevel 1

Live chat also does not seem to work for me.

Currently unable to register my old phone number from former supplier 

System does not recognise either

  • PAC
  • name
  • transaction number

System does not tell me which

 

andewhite
Rank
Userlevel 8
Badge +9

Live chat also does not seem to work for me.

Currently unable to register my old phone number from former supplier 

System does not recognise either

  • PAC
  • name
  • transaction number

System does not tell me which

 

Does your transaction number begin with “4” @John Ridge?
If not, you haven’t got the correct information for your purchased item(s) for some reason.

John Ridge
Rank
Userlevel 1

It does begin with 4

Now awaiting iD mobile number believe due day after purchase not day of purchase. Have liased via FB link wtc

 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @John Ridge,

If you’re already speaking with us via Social Media we’ll continue there to help resolve this. 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
W
Rank

Where is my sim ?

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Wayne Doyle 

Is this a replacement SIM or a new SIM only contract you purchased?

When did you place the order or request this?

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?