I am abroad now and international roaming is on. Two month ago my cap limit was over and since then I could now receive any texts and calls even though my phone show the SIM with local network name. Can any ID Technical Team help me to sort this problem out?
Best answer by andewhite
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+9
Whereabouts are you roaming
I am in south korea now, but still cannot receive texts and calls.Â
+9
Okay
You need to make sure ROAMING is turned ON in your iD My Account (online or in the iD app).
Make sure your iD account’s bill cap is big enough to allow you to receive calls.
Roaming is expensive in South Korea - the rates are shown online on the iD Mobile web site at https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges.Â
Click on Roaming and choose South Korea.
Good luck
Â
| Roaming | Pay monthly | Pay-as-you-go |
|---|---|---|
| Calls to UK* | ÂŁ6.00 | ÂŁ6.00 |
| Calls to South Korea* | ÂŁ6.00 | ÂŁ6.00 |
| Calls received* | ÂŁ1.50 | ÂŁ1.50 |
| Texts to South Korea** | ÂŁ1.20 | ÂŁ1.20 |
| Texts to UK** | ÂŁ1.20 | ÂŁ1.20 |
| Picture message (MMS) sent** | ÂŁ0.60 | ÂŁ0.60 |
| Internet and Data (per MB)*** | ÂŁ9.60 | ÂŁ9.60 |
* Price per minute
** Price per message/text
*** Data is charged or deducted in one kilobyte (KB) increments and any part KB used will be rounded up to the nearest KB
Prices shown include VAT where applicable.
I maid roaming on my ID account all the time and my SIM in the phone is showing Korean network. And my  bill cap is enough to allow me to receive calls.
+9
The iD Mobile roaming partner in South Korea is KTF.
What network is shown on your handset?
I changed to ktf and now its working.Â
Thanks andewhite
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