Question

I am abroad and accidentally disabled my ID sim, now I can't get it back?

  • 3 January 2024
  • 2 replies
  • 53 views
m_sLANDON
Rank
Userlevel 1

Hi guys,

 

I was fiddling around with my sim settings whilst in Morocco. I disabled my ID sim, and now I cannot see it in my ‘sim’ menu anymore? So now I can no longer receive important texts and calls to my number!

 

Any help would be much appreciated.

 

Thanks in advance.

2 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @m_sLANDON 

 

Unfortunately if you disable your SIM card in your device it may stop that SIM from working in that device, it may be worth trying a network settings reset.

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

If the above doesn’t work, a replacement SIM may be best to try, you’ll be able to pick one up from your local Currys store or we can get in touch and have one delivered within the UK, please let us know if you’d like delivery via DPD.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kash
Rank
Userlevel 7
Badge +7

Hi @m_sLANDON,

Unfortunately that isn’t possible at the moment.

We can provide a new SIM card once you are back in the UK.

Please let us know and we can get one sent out.

 

Kash

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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