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I am not receiving phone calls


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I've bought this pixel 6 and changed over to id mobile thinking I will have a better experience that with vodafone

Months ago my Internet stopped working for days.

Now I am not even able to receive phone calls. I've already restarted it multiple times 

S706eq postcode 

I've bought a phone that I'm leaving at home being battery is crap and I always have issues with the network.

Meanwhile my Xiaomi cheap phone on Lyca mobile works like a charm 

 

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Best answer by Julioabel90 23 May 2022, 13:41

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Userlevel 8
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So, in the same location within postcode area S70 6EQ:

  • the Xiaomi using an iD SIM works great
  • the Pixel 6 using an iD SIM is as good as a chocolate tea-pot

Have you tried the Pixel 6 with iD SIM in any other locations?

 

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No. The Xiaomi is using a lycamobile sim as previously stated

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Also I have this exclamation mark symbol 

 

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And I still have no idea how to contact support if they have any support. Any actual employees to deal with technical issues 

Userlevel 5
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Hi @Julioabel90, I’d recommend contacting the FacebookTwitter or Live Chat teams so they can take a look at your account.

 

Thank you,

Rory

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The "live chat" is just a bot? Right? 

Userlevel 8
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No - there are real people working in customer service, weekdays 9am to 8pm.

To speak to an iD agent on “live chat”, just type “talk to a person” after connecting - good luck.

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I previously wrote something in the lines of want to talk to human but no success. Kept sending me to check articles. 

Userlevel 8
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You can’t speak to iD Mobile on the telephone, unless you’ve made a complaint.

Use their Live Chat service to contact an iD customer service agent between 9am - 8pm weekdays.

After connecting on live chat, type “talk to a person” to speak with an iD agent - good luck!

 

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Why iD Mobile?