I can't call abroad

  • 4 November 2023
  • 3 replies
  • 36 views
Patrycja Figlarska
Rank

Hello,

I have the international option turned on, but I cannot call Polish phone numbers, what should I do to be able to do so?

3 replies

Siân
Rank
Userlevel 3
Badge +1

Hi @Patrycja Figlarska these calls would be chargeable. Have you increased your bill cap, this will most likely fix the issue. You can do this through your iD account or app.

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

Hi, I have the same problem, I'm trying to call a government department in Netherlands, I've put on international calls and premium,I've got my cap up to it's limit, I still can't call out? Greatful of any assistance please.

Lauren
Rank
Userlevel 4
Badge

Hi @Jasonleea. We’ll take a closer look at this to check that your account settings are provisioned correctly on our end.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

-Lauren

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