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I transferred my number

  • 27 September 2021
  • 5 replies
  • 87 views

Userlevel 1

Hello.

I transferred my number form 02 to I'd a few days ago. I got told my number had be successfully transferred however when people call me it's fine, but if they text me it goes to my old phone with my old sim. But if I try and text someone it comes on there phone with the number that originally came with my sim.

 

Note:the phone I have is an oppo A54 5G

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Best answer by Itzkieranxxi 28 September 2021, 12:00

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5 replies

Userlevel 8
Badge +9

Hello @Itzkieranxxi,

That sounds frustrating, but why is your old O2 SIM still working if you ported your number to iD?

- Did you get your oppo A54 5G when you joined iD?
- What make and model was your old phone?

It doesn’t make sense; once the number port has been completed, your old SIM should become inactive, which O2 should have done when the number port happened.
 

Userlevel 1

Hello @Itzkieranxxi,

That sounds frustrating, but why is your old O2 SIM still working if you ported your number to iD?

- Did you get your oppo A54 5G when you joined iD?
- What make and model was your old phone?

It doesn’t make sense; once the number port has been completed, your old SIM should become inactive, which O2 should have done when the number port happened.
Hello I have soved my issues after making this post 

Userlevel 8
Badge +9

Thanks for the update - how did you solve the issue?

Your reply could be really helpful for others in the iD community.

Userlevel 1

Thanks for the update - how did you solve the issue?

Your reply could be really helpful for others in the iD community.

I simply had to reset my message appdata and re verify my number

Userlevel 6
Badge +8

Thanks for sharing @Itzkieranxxi!

 

That’ll no doubt prove very useful for other community members. 

 

Will

Why iD Mobile?