Question

icloud

  • 3 February 2024
  • 3 replies
  • 54 views

Userlevel 1

I have recently changed over to ID mobile from another provider and provided the PAC number and this was actioned at the start of this week. However, when I try to log into my iCloud the two factor authentication code which is being sent is not being received to my number. Has anyone had a similar issue and could there be some sort of block on this. I am receiving other calls and messages fine. 


3 replies

Userlevel 8
Badge +9

Sounds like Apple aren’t sending the message to the correct device, @Martyn84. 

Apple 2FA isn’t an SMS - they send the message using a network connection to the Apple device.

Have you spoken to Apple, @Martyn84.

Userlevel 1

It’s actually sorted now. Not sure how but everything  now seems to be working as it should be. 

Userlevel 7
Badge +7

Hi @Martyn84,

Welcome to the Community!

Glad to hear that this is resolved.

If you require further assistance, please let us know.

 

Kash

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Why iD Mobile?