I need to pay my final bill and cancel my contract but every time I ring any ID contact number, it says that the number is no longer ‘in use’ and so I cannot pay and cancel.
Why do none of the contact numbers work and I cannot use livechat ?
Userlevel 7
+4
Hi
Has your contract been cancelled already and you’ve been issued the final bill via email? This email should outline methods to pay a final bill.
The manual payment line is on 0333 003 0001, or you’ll be able to make payment via the iD Mobile app, or if direct debits are enabled it’ll be taken automatically.
Tom
Hello IV paid my bill but my phone is not working yet can you tell me why
Userlevel 7
+7
Hi
Welcome to the Community!
If there is a bar on your account it can take 24 hours for this to be removed.
If it isn’t removed after this time, please let us know.
Kash
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