Hi, I’m coming from Plusnet whom are withdrawing from being a Mobile provider. Their app and website are extremely legible however the iD Mobile app is not. iD Mobile’s UX developers have opted for very small text which I find is difficult to read so I launched the app on my iPad to see if it would improve the experience and it’s the same on iPad too.
iD Mobile’s design language is consistent across the platforms which is normally a good thing but due to their design choice for a small text size, i have to say, it’s pretty bad.
Take a look at the Plusnet mobile app whilst it’s still available on the App Store to see what I mean about the legibility of the app in comparison.
A dark mode option would also be a nice addition too.
On a more positive note, I have found the experience of switching to iD Mobile really impressive and have been well served at every step since I joined a few days ago 👍🏽
Thoughts..
