Hi
Seriously had enough of this company now had on going issues since Feb 2023 and there answer to fixing it is giving me new sim cards, I complained they sent me a letter in the post to phone them had me sat on hold for over 47 minutes so i gave up, emailed them back and now CEO office is ignoring my complaint
Ive looked on CISAS website but cant see iD listed on there who do they use ?
@Chris here you go I did a search for you, here is a link for ID
https://www.commsombudsman.org/raise-dispute/id-mobile
If that link above does not work use their main link and input IDMobile in the search box below.
https://www.commsombudsman.org/
Joe
+9
They may not be ignoring your complaint
I think iD Mobile are allowed 8-weeks to work at resolving your complaint, or send you a deadlock letter. After deadlock or 8-weeks, you can go to the ombudsman. They have online case histories, which might help.
+7
Hi
Welcome to the Community!
The information that
You can click HERE for our complaints procedure.
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Kash
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