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incorrect phone number

  • 8 March 2024
  • 2 replies
  • 108 views

I have changed to you and finally after 72 hours you have transferred my old number. The problem is now I cannot update iMessage or FaceTime with my number it still shows the temporary one

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Best answer by WelshPaul 8 March 2024, 19:58

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Userlevel 8
Badge +6

This is nothing to do with iD Mobile, you inserted a SIM with a different/temporary number and it was added to your FaceTime/iMessage service. You should have waited until your number was ported across before inserting your id Mobile sim. Try performing a network reset. This should resolve your issue. 

Userlevel 7
Badge +7

Hi @Simon Chiu,

Welcome to the Community!

Just checking if the network reset fixed your issue?

If you still require assistance, please let us know.

 

Kash

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Why iD Mobile?