internet not working and the live chat has not been working for months

  • 16 April 2024
  • 3 replies
  • 11 views
A
Rank
Userlevel 1

Hi my internet is intermittent and not working not happy as you carnt talk to no one live on chat as it's not working and hasn't been for. Months

3 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Adam8991 

 

Sorry to hear this, I've tried the live chat with success on my side, it may be worth trying another device or browser.

 

https://www.idmobile.co.uk/live-chat

 

Please could you let us know the postcode(s) where you've been having issues with data?

 

How long have you had issues here?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank
Userlevel 1

Months it will be logged I think it's been since January but u can never speak to anyone on live chat it never loads b297js

Kash
Rank
Userlevel 7
Badge +7

Hi @Adam8991,

We can’t see any issues in the area.

Have you tested the SIM in a different handset or has a replacement SIM been tested?

Regarding Live Chat I’m unable to locate any issues also, can you send us a screenshot of the issue or error?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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