Question

invalid number

  • 13 January 2024
  • 4 replies
  • 49 views
P
Rank
Userlevel 1

My phone will not connect to network and when I try calling the number from another phone the call is refused and I get a message to say the number is invalid

4 replies

P
Rank
Userlevel 1

I have confirmed my phone is good

i have replaced the original sim with a new one

Any ideas?

Kash
Rank
Userlevel 7
Badge +7

Hi @Phildawe ,

Welcome to the Community!

Sorry to hear about the issues you are having with the number?

Are other people having the same issue when calling the number?

Have you ported the number into iD Mobile from another network?

Once we have all the answers we can try and help you get this resolved.

 


Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
P
Rank
Userlevel 1

Hi Kash,

yes anybody that calls is getting the same message. 
 

I ported my number over on Tue and it worked fine for two days. 
 

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Phildawe,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?