Question

Issues processing PAC code

S
Rank

Hi,

 

I’m having issues with the app accepting the details I’ve entered to transfer my number from previous network to iDmobile. Please can anyone help? I’ve tried numerous times and the chatbot keeps saying it’s too busy to talk.

8 replies

andewhite
Rank
Userlevel 8
Badge +9

Try entering your SURNAME in CAPITAL letters @Scottishgal87.
🤞

S
Rank

I did read that somewhere and tried, but thank you for the suggestion! 😞

andewhite
Rank
Userlevel 8
Badge +9

And your transaction number starts with “4”?

S
Rank

Yes it does

andewhite
Rank
Userlevel 8
Badge +9

In that case if I was in your situation, I’d contact iD Mobile help & support team by:

  • Using their online live chat service.
  • Sending them a private message on facebook, or Twitter.

The team work 9am - 8pm weekdays, and 9am - 6pm weekends (and bank holidays).

Tom
Rank
Userlevel 7
Badge +4

Hi @Scottishgal87 

 

Sorry to hear you’ve had issues with porting in, have you got in contact via the methods @andewhite suggested?

 

If not please let us know here so we can get in contact and assist further.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Micky Harrup
Rank

I'm having trouble sending my pac code from Vodafone to id mobile 

Tom
Rank
Userlevel 7
Badge +4

Hi @Micky Harrup 

 

Have you given your PAC code during your purchase?

 

If so you won’t need to submit it via the PAC code via the form separately.

 

Please let us know if you haven’t submitted while purchasing so we can get in touch.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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