Hi everyone I'm just looking for some help please. I've tried to swap my old number onto my new SIM and phone so I've requested the PAC code and it says it's gone through. But when I make phone calls it comes through with my old number but when I send a text message it comes through to people with the new number. Any ideas of what I can do?
Best answer by Digg3r
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It takes a good 24 hrs to transfer over, if it's weekend/bank holiday then it will be done by Wednesday. I have just done mine on Wednesday morning and it was transferred by Thursday afternoon
Mines been transferred for around 2 weeks but only the messages don't come through as the number I want to keep.
+6
AHH mine did this and it was a setting within the messages. I did this..... Open the Messages app . Tap your Profile icon
Ahh brilliant thanks everyone! It's been driving me mad but that seems to have done the trick 😀
+10
Glad to hear it’s working
Hi There, where do you find the “Profile icon?
+9
Hi There, where do you find the “Profile icon?
It should be in the Settings app on the iPhone
These posts in this topic are about an Android device, so the setting location description isn’t appropriate for an iPhone.
+7
Hi
Welcome to the Community!
Please let us know if you need any help with this and we would be happy to assist.
Kash
Kash
Many thanks for your message.
I just arrived home and I see that my iD SIM card has arrived in the post.
I will be in touch and take up your kind offer should I have any questions.
Kind regards
Michale
Hi Kash
Just to say that my old number was ported over this afternoon and I’ve now set-up the new PIN, voicemail and tried out the WI FI calling. It’s all working well and I’m impressed with how smoothly itall went.
The next big test will be to see if I can make & receive calls when I travel to Abu Dhabi and New Zealand!
Michael
+7
Hi
Glad to hear that everything is up and running.
You can view the call charges in Abu Dhabi and New Zealand at the link below:
https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges
Kash
Does anyone know if I can keep my number I am changing from sim only deal with ID to a contract phone also with ID. Have been told I can’t keep my existing number
+4
Hi
If you upgrade from your current plan to a SIM only plan, yes, you’ll keep the same number.
However if you’re purchasing a completely new plan with a new number, that won’t be in any way related to your existing account, we cannot transfer numbers from an existing iD Mobile number to another iD Mobile account.
Tom
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