Question

Mobile Data Not Working

  • 21 October 2023
  • 1 reply
  • 107 views
Z
Rank

Since yesterday, I have noticed that my mobile data is not working and can only use online apps when connected to wifi.

I understand there was a storm in the UK this week but my husband also is ID network and his is working fine.

Post codes and phones are fine - as always worked fine before.

What can I do to get mobile data working again?

1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @Zoeeee92 

 

I’m sorry to hear this, it’d be strange for one SIM to be working and not another.

 

Is mobile data enabled in the device settings?

 

Have you tried a network settings reset?

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

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