My phone number is not recognised

  • 6 March 2024
  • 3 replies
  • 51 views
A
Rank
 
Hello. I am a new customer id mobile. My phone is Samsung S24 Ultra. I transferred my number from O2 a week ago. No one can call my number or send a txt message. They receive a message that the number is not recognized. I can call and send a txt message. Has anyone had a similar situation?

3 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @andrzej1974,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kate Hillman
Rank

Did you resolve this issue as I’m having the same problem

Tom
Rank
Userlevel 7
Badge +4

Hi @Kate Hillman 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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