Question

my phone upgrade never arrived

  • 2 December 2023
  • 1 reply
  • 10 views
Carly Alice Amie Mckenzie
Rank

I upgraded in October and never received phone, now been cut off because I don't have a phone to put my contract sim into and been trying ro contact dpd and curry's and gotten nowhere in two months 🙃 I'm not paying for something I never got

1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @Carly Alice Amie Mckenzie,

Welcome to the Community!

Sorry to hear about this.

Have you been in touch with anybody regarding this?

If a DPD investigation has been raised on our end, you should have an update on the delivery within 5 working days.

Please let us know if you would like us to check it out here and we can PM you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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