Question

my text messages are not working

  • 18 February 2024
  • 1 reply
  • 22 views
Robert Miller
Rank

My text messages are not working - not sent or received. I have been through apple help and they say it is an issue from my network provider. 
I have tried the sim in 3 phones with the same outcome 

1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @Robert Miller,

Welcome to the Community!

Please can you try the below:

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

If you still have the same issue, please ensure that iMessage/Facetime is deactivated on your old device.

It may also be worth testing the SIM in a different Apple handset if you have one.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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