I’ve entered my sim into a new device and it is asking for a pin to unlock the sim.
FAQ says talk to live agent but I can’t see any option to do so.
Hoping someone can help.
Thanks!
Best answer by andewhite
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Userlevel 8
+9
Use https://idmobile.co.uk/live-chat for an online chat with iD Mobile.
Type “talk to a person” when using chat, so you get an iD agent - not the 24/7 chat bot.
Good luck
Userlevel 7
+10
I’ve entered my sim into a new device and it is asking for a pin to unlock the sim.
FAQ says talk to live agent but I can’t see any option to do so.
Hoping someone can help.
Thanks!
Hello
Have you been able to sort this?
We can provide a PUK code if this is what’s being asked for?
If it’s a network unlock code, we won’t be able to assist and you’ll ned to get the device unlocked.
Mohammed
Hello
I managed to get the PUK code but turns out its actually the device which is locked to another network!
Thank you though.
Farhan
Userlevel 7
+7
You can contact the original network to see if the handset can be unlocked.
Kash
My daughter has locked her SIM and I need a PUK code but can’t access Chat! Help please 🙏
Userlevel 8
+9
My daughter has locked her SIM and I need a PUK code but can’t access Chat! Help please
Maybe the iD account holder can privately ask for help from iD support via Facebook Messenger, or by sending a Twitter DM (direct message)
The support teams work until 8pm weekdays (6pm at weekends).
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