Question

Need to speak to someone at ID

R
Rank
Userlevel 1

How do I get to speak to someone - chat bot is driving me mad.

12 replies

Nikhil P
Rank
Userlevel 8
Badge +3

Hey @Rmca, 

Sorry to hear about the difficulty you’re having trying to get through to someone. If our Chat Bot is unable to assist you, you should be taken through to one of our Live Chat agents. Although, our Live Chat Team are only available: 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and bank holidays.

Is it something we can assist you with here on the Community? What issue are you having? If it’s something that requires us to look into your account, one of our Community Moderators will contact you over direct message and look into it for you. 

Thanks,
Nikhil

iD Community Manager
R
Rank
Userlevel 1

Hi yes its data services not working on one of my children's phone. If someone could contact me direct I can share the account details.

The chatbot has been no use I'm afraid.

 

Thanks

andewhite
Rank
Userlevel 8
Badge +9

Okay @Rmca, to avoid the 24/7 chat bot, just type “talk to a person” after connecting.

Good luck.

R
Rank
Userlevel 1

@Nikhil P no luck on chatbot. Could someone contact me direct please. Thanks

andewhite
Rank
Userlevel 8
Badge +9

It’s often a challenge communicating with iD Mobile @Rmca.

Have you tried the iD Mobile social media customer support team, using facebook (with Messenger), or Twitter (by DM).

I’ve found them to be really helpful - anyway, good luck @Rmca.

Nikhil P
Rank
Userlevel 8
Badge +3

Hi @Rmca,

Sorry for not responding sooner - @andewhite thanks for your assistance here.

I’ll get one of the team to get in contact as soon as possible. 

In the meantime - we’ve got an article here which may help: 

There’s a few steps under ‘Unable to use data? 

Hopefully we can get you back up and running shortly 🙂

Thanks,

Nikhil

iD Community Manager
Mohammed
Rank
Userlevel 7
Badge +10

Hello @Rmca,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank

My phone has no network 

Kash
Rank
Userlevel 7
Badge +7

@Crawfordja1,

What seems to be the issue?

Are you unable to connect to the network at all in any location?

Have you tested the SIM in a different handset?

If the coverage is good at the link below it may be a faulty SIM.

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

Please let us know how you get on and we can help further.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kevin Franklin Reseigh
Rank

Whats the point of LiveChat that you are unable to accsess

WelshPaul
Rank
Userlevel 8
Badge +6

Live chat is working for me. What issue do you have accessing it?

Tom
Rank
Userlevel 7
Badge +4

Hi @Kevin Franklin Reseigh 

 

I’ve just tried live chat with success, what issues have you had with it?

 

I’d recommend using a different device/browser and trying the live chat there too.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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