Network

  • 10 February 2024
  • 1 reply
  • 40 views
A
Rank
Userlevel 1

Good Afternoon .

I have been with uou now for several months and once again today i am without network.I signed a 24 month contract with you and you are not providing the service that i am paying for therefore i would like to leave you and go to another more reliable supplier.I should not have any penalties to pay because it is you that are not supplying the service that we agreed in the contract.Alan Holmes 

1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @AH1 

 

Hey there, we're very sorry for any disruption, we are aware of the issue/outage and we are currently working on this as a high priority. We hope to have this resolved as soon as possible. Thank you for your patience with us.

 

 

To discuss this further please chat to our customer service team, or see our complaints procedure page below;

 

https://www.idmobile.co.uk/help-and-advice/complaints-procedure

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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