Question

network coverage poor

  • 30 August 2023
  • 3 replies
  • 43 views
B
Rank
Userlevel 1

I've got 1 bar signal for the past three weeks ,voice keeps breaking up. 

 

This is unacceptable ! 

What can you do for me ? 

Dk

3 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Bambi56 

 

I’m sorry to hear this, was signal better before that three weeks?

 

What postcode(s) are you having issues in?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank
Userlevel 1

Hello  Tom,

Yes it's been a steady 4/5 bars signal strength.  I've checked the strength for the past 3 weeks and it's stating OK but it's not OK. 

Sg6 3sq. 

I've restarted my phone  and that's not made a difference either . 

Everyone's saying the same, they hear the start and end of what I'm saying but the middle of every word I speak is crackled out. 

I cant have a signal like this ! I'm disabled  it's the only phone in my home ! I don't want to be laying on the floor dying unable to ring for help because of idmobiles poor signal.  

 

I expect too recieve a discount for no signal for the past three weeks. 

Dk
Tom
Rank
Userlevel 7
Badge +4

Hi @Bambi56 

 

I’m not seeing any outages at the postcode at the moment.

 

Given your situation it may be worth contacting the Vulnerable Customers team about this directly for further assistance.

 

https://www.idmobile.co.uk/legal/accessibility

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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