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network isnt working and cant access app

  • 10 February 2024
  • 10 replies
  • 529 views
David Clover
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Userlevel 2

You updated saying everything is working but it is still not working. Please advise what's going on?????

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Best answer by Toby Field 10 February 2024, 14:52

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10 replies

Toby Field
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Userlevel 3
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The Three network must still have an issue as I've just left the house and my mobile data isn't working. Had to connect to free WiFi.

Cj1512
Rank
Userlevel 1

Mine isn’t working either, can’t use my phone if I’m going out, serious pain in the ****

Toby Field
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Userlevel 3
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Keep an eye on this page https://www.three.co.uk/support/network-and-coverage/network-support

Toby Field
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Userlevel 3
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And guess what Three's coverage checker says there are no issues in my area! What a joke.

Guzbry
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I live in Hampshire.  Just been out and had no network connections whilst out.  Emergency calls only for a while too.  Done restart, switch off.  Checked all settings.  Set roaming data on and data usage.  Nothing.  A real pain in the  **se!!!!!!  Not happy with this at all.  No networks showed being available whilst out.

Of course can’t check again until I leave the house.  I’ll be killed if I turned the Broad band off!!!!

S
Rank
Userlevel 1

No mobile or Internet for me all afternoon, in Shropshire. WTF! 

Dean Gounden
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I have the same issue no mobile Internet all day today

Tom
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Userlevel 7
Badge +4

Hi @David Clover, @Toby Field, @Cj1512, @Guzbry, @SBreeze & @Dean Gounden 

 

Hey there, we're very sorry for any disruption, we are aware of the issue/outage and we are currently working on this as a high priority. We hope to have this resolved as soon as possible. Thank you for your patience with us.

 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Toby Field
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Userlevel 3
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I've seen an update from Three saying they believe all outages are now resolved. It's working for me now. The are giving people compensation if they complain. Will iD give customers anything?

Kash
Rank
Userlevel 7
Badge +7

Hi @Toby Field,

I understand how inconvenient this network issue was for customers who were impacted. To discuss this further please chat to our customer service team, or see our complaints procedure page here

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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