Question

Network issues. when is this going to get fixes?

  • 10 February 2024
  • 1 reply
  • 946 views

Hello. 

This came as unounced surprise. There is a problem with Internet connection since yesterday. At some point I also discovered that the calls are also impacted. ID app is not working as well.

I have tried contacting customer support few times and received a message that they are busy dealing with customers. I am also a customer. Two days with no Internet,  sadly. 

 

Please update with any resolution plan you may have in place and compensation for the impacted customers.

 

Regards


1 reply

Userlevel 7
Badge +4

Hi @Matt D 

 

Hey there, we're very sorry for any disruption, we are aware of the issue/outage and we are currently working on this as a high priority. We hope to have this resolved as soon as possible. Thank you for your patience with us.

 

 

Tom

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Why iD Mobile?