Hello,
I recently taken out a new ID mobile contract from EE (I’ve received my PAC code) I’ve entered the PAC code on the ID Mobile “get started” page. but i can only receive incoming calls on my old EE phone/contract, out going calls can be made off my new contracted phone.
Please can anyone assist?
Much appreciated
Reece
+9
Okay
What date did you ask iD to transfer the number you wanted to keep from EE to iD?
Is your old EE SIM still active?
Hello.
Thanks for getting back to me!
I entered the PAC number/code (EE) 13/11 - Around 8AM.
Yes currently my old phone/sim is still active & receiving incoming calls, i understand it could take from 2-24hrs but i’m currently having to use two mobiles.
Cheers
+9
Okay
Number transfers don’t happen immediately
When I switched to iD I had around 5-hours of no service, from when my old provider’s SIM stopped working, until the number I was keeping started working with my iD SIM card.
I’d suggest leaving the handset with the iD SIM card turned OFF.
Turn it on every 45-minutes, and check if the number transfer has finished - if not, turn it OFF and wait 45-minutes before checking again.
🤞
+7
Hi
Welcome to the Community!
We hope that your number has now ported over.
If you require further assistance or have any issues, please let us know.
Kash
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