Question

New phone contract / existing contract

  • 3 November 2023
  • 2 replies
  • 42 views
Jake Burns
Rank

I am currently an ID Mobile customer, with a SIM only contract. I wish to purchase a new phone which includes a new contract with ID Mobile. Do I cancel the existing contract, or will this be automatically transferred?

2 replies

andewhite
Rank
Userlevel 8
Badge +9

I’d recommend the following forum article, if you don’t want to end up with two iD contracts @Jake Burns.

 

You can discuss your upgrade options with iD telephone sales team, by calling 020 7139 1397 during normal office hours. 

Siân
Rank
Userlevel 3
Badge +1

Hi @Jake Burns it depends. Are you wanting to keep the same number? If so you will need to upgrade if you are eligible.

If you are wanting a new plan with a new number, then you can go ahead and make a new purchase, but if you don’t want two plans, you will need to contact us to cancel the old one.

I hope this helps.

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