Question

New Sim Card Won't Work

  • 6 February 2024
  • 6 replies
  • 82 views
B
Rank

I got my sim and phone delivered today for a Samsung galaxy s23. I have not been with ID mobile before so no need to activate it. 

 

My phone is not registering the sim. The instructions say that the sim has to have the gold metal plate facing up. However, it does not fit in that way, and slides facing up. I can put it into the sim card holder properly with the gold metal plate facing down, however, it days that this would mean it would be put in incorrectly. 

 

I'm wondering if I need a new sim, or if the sim is broken, or if the wrong sim card has been delivered.

 

I know I am using the correct sim type (nano) as that's what the phone is made for.

 

 

6 replies

andewhite
Rank
Userlevel 8
Badge +9

A nano SIM card should only be able to fit into the handset one-way, @BethNeicho. 

If the SIM card is inserted correctly, but doesn’t work, then it a faulty SIM, or a faulty phone. 

Can you try another SIM in the new phone, or try the new SIM in another phone? 

B
Rank

A nano SIM card should only be able to fit into the handset one-way, @BethNeicho. 

If the SIM card is inserted correctly, but doesn’t work, then it a faulty SIM, or a faulty phone. 

Can you try another SIM in the new phone, or try the new SIM in another phone? 

HI, I have tried the new sim in my old phone and it does not work 

andewhite
Rank
Userlevel 8
Badge +9

Sounds like the iD SIM card you’ve received is faulty, or hasn’t been activated for some reason, @BethNeicho.

 

Kash
Rank
Userlevel 7
Badge +7

Hi @BethNeicho,

Welcome to the Community!

It sounds like you need a new SIM as @andewhite suggested.

If you would like you can collect one from a Curry’s store or get back to us here to send one out.

Once you have the new SIM it will need to be activated.

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank

Hi if possible, can I please have a new sim

Tom
Rank
Userlevel 7
Badge +4

Hi @BethNeicho 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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