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no device connection

  • 26 April 2024
  • 2 replies
  • 38 views
Paula Janik
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a few days ago I realized that all my calls and messages are sent via wifi, the internet from my phone doesn't work anywhere, it shows the 5g network and full connection but I can't load any website

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Best answer by Lauren 27 April 2024, 15:43

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andewhite
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Userlevel 8
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If your mobile data doesn’t work anywhere, then perhaps it’s turned OFF on your handset or you’re using a faulty SIM card, @Paula Janik.

 

 

Lauren
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Userlevel 4
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Hi @Paula Janik, @andewhite is correct here. It sounds like you may have a faulty SIM. If you can, it may also be worthwhile trying the SIM in a different phone to rule out any device fault.

You would be able to collect a free iD SIM at any local Currys store. However, if you need one delivered to your home address, feel free to let us know. We’ll be able to send you a PM to set that up.

-Lauren

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