Question

None to poor coverage

  • 20 August 2023
  • 10 replies
  • 108 views
R
Rank

New to ID mobile. I am having big problems with network coverage . It seemed ok when i first had the phone but now it is at the best very poor and at the worst none existent. Been on the network checker page and it says my signal should be fine. 

Do you think it could be the phone i have a Pixel 7a. The phone does work when i get a 5G signal 

 

 

10 replies

Geluk
Rank
Userlevel 4
Badge +1

Check the network coverage page for your post code.

Geluk
R
Rank

Check the network coverage page for your post code.

Have done it says Very Good Service 

 

 

andewhite
Rank
Userlevel 8
Badge +9

This is a theoretical prediction of the service you might be able to receive at your location @RonB. 

Have you checked the network status for your location @RonB? 
The network status shows if there are any services issues at your location. 

Check online at https://www.three.co.uk/support/network_and_coverage/network_support.

 

Tom
Rank
Userlevel 7
Badge +4

Hi @RonB 

 

Please could you let us know the postcode(s) where you’re having issues so we can take a look?

 

Tom

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R
Rank

Hi @RonB 

 

Please could you let us know the postcode(s) where you’re having issues so we can take a look?

 

Tom

Hi Tom CV100TD 

andewhite
Rank
Userlevel 8
Badge +9

Hey @RonB, online theoretical coverage checker for this postcode shows several areas where the forecast shows outdoor only coverage.

Your location might be an area where actual coverage is worse than the online theoretical coverage forecast.

You can also look at actual coverage / signal strength online at https://mastdata.com. 

 

 

Kash
Rank
Userlevel 7
Badge +7

Hi @RonB,

I can’t see any issues in the area.

Have you tested the SIM in a different handset?

Let us know how you get on.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R
Rank

Hi @RonB,

I can’t see any issues in the area.

Have you tested the SIM in a different handset?

Let us know how you get on.

 

Kash

Hi Kash

 

I used Mastdata and it had an average signal outdoors “Amber” but no signal at all inside “red”. Not tried the sim in another phone yet. will try and do this at the weekend. Strange thing is this did work when we first joined ID but not now. My Partner is on vodaphone and there signal is fine. 

andewhite
Rank
Userlevel 8
Badge +9

You could try the iD WiFi Calling service, if you’ve got a home Wi-Fi network - your Pixel 7a is supported by iD for WiFi Calling @RonB.

Otherwise, you might have to consider using a service provider that uses the Vodafone network, to get a good indoor signal at your location @RonB. 

 

Tom
Rank
Userlevel 7
Badge +4

Hi @RonB 

 

Please let us know how the SIM gets on in another device, we wouldn’t expect signal to change typically.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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