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Not receiving OTP SMS after number transfer

B
Rank

After switching to ID and transferring my phone number I no longer receive OTP messages.

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Best answer by Kash 22 January 2023, 13:15

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17 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hey @blues_driven,

Just checking is this from one specific company or all companies?

If it’s just one company, see if the company can re-set this up.

If this is all, let us know as it may be an issue with the port we can get raised to fix.

Mohammed

 

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B
Rank

Hi,

It’s all companies, I’ve tried three different logins/signups. I’m receiving messages from ID and other people but can’t get any OTP codes.

 

Thanks

Kash
Rank
Userlevel 7
Badge +7

@blues_driven,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Glen Smith
Rank

After switching to ID and transferring my phone number I no longer receive OTP messages.

Did this get resolved? I have the same problem and as wide spread as this seems to be with lots of others having the same issue I’d mobile don’t seem to be able to help. Palmed me off to JustAnswer which I paid for but they also don’t seem to be able to help

Chris Quintin
Rank

Not receiving OTP SMS after number transfer

Kash
Rank
Userlevel 7
Badge +7

Hi @Chris Quintin,

Welcome to the Community!

Are you having issues with other numbers or just OTP?

Is it specific companies or all of them?

It can sometimes take a while for them to come through but if you could confirm the above we will get back to you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Chris Quintin
Rank

OTPs are not coming through to my phone and also not receiving messages from HMRC

Tom
Rank
Userlevel 7
Badge +4

Hi @Chris Quintin 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
H
Rank

I am having this same issue since porting from ee. I have received a replacement sim and this hasnt solved my issue. Please help

Tom
Rank
Userlevel 7
Badge +4

Hi @Hk47 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Oscar Viegas
Rank

Despite having lodged four complaints with ID Mobile, I am still encountering issues with receiving OTPs after the recent number transfer. This persistent problem is causing significant inconvenience, and I urgently seek your assistance in resolving this matter.

andewhite
Rank
Userlevel 8
Badge +9

Despite having lodged four complaints with ID Mobile, I am still encountering issues with receiving OTPs after the recent number transfer. This persistent problem is causing significant inconvenience, and I urgently seek your assistance in resolving this matter.

Nothing happens urgently in the iD community, @Oscar Viegas. 
Better to use the online iD Live Chat service, or contact iD privately using their social media channels. 

Kash
Rank
Userlevel 7
Badge +7

Hi @Oscar Viegas,

Welcome to the Community!

Sorry to hear that you are having issues with OTP’s.

I can see that @andewhite suggested getting in touch with our Live Chat or Social Media Team, did you manage to contact somebody?

If you still need help please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank

I have had an issue with this since switching on the 16th of October.

ID mobile repeatedly blame the sender and deny any issue, even when given multiple examples.

The forums here are full of reports of the same and ID do not seem capable of fixing it.

Escalate through complaints and then ombudsman.

Kash
Rank
Userlevel 7
Badge +7

Hi @CarloLandrisian,

Have you been in touch with the team already regarding this?

If you require us look into this, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank

@Kash 

Please do look into it for me.

It has been reported since November 1st via online chat, forum private messages and complaints with no success so far.

Thanks.

Kash
Rank
Userlevel 7
Badge +7

Hi @CarloLandrisian,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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