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Not receiving text messages

  • 19 October 2022
  • 5 replies
  • 241 views
Sean Cragg
Rank
Userlevel 1

Hello, my phone is not receiving any text messages from company's and websites (for example PayPal)... they've sent me a one off verification code to my number, but I've not received it yet.

Have also tried this with banking app still not received verification code. 

Phone is pixel 7 pro transferred number over from Vodafone 

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Best answer by andewhite 20 October 2022, 00:13

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5 replies

andewhite
Rank
Userlevel 8
Badge +9

This appears to happen quite frequently when numbers are ported from Vodafone to iD.

In most cases it seems to sort itself out after a few days.

If not, you’ll need to use iD live chat, facebook, or Twitter to get iD to check your number was ported correctly - good luck @Sean Cragg.

Tom
Rank
Userlevel 7
Badge +4

Hi @Sean Cragg 

 

Are you still having issues with this?

 

Please let us know here so we can reach out, alternatively @andewhite has outlined a couple of ways to get in contact with us.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
NothappywithID
Rank

Hi @Sean Cragg 

 

Are you still having issues with this?

 

Please let us know here so we can reach out, alternatively @andewhite has outlined a couple of ways to get in contact with us.

 

Tom

I’m still having this problem

andewhite
Rank
Userlevel 8
Badge +9

...

Tom

I’m still having this problem

Have you tried a NETWORK RESET @NothappywithID? 
The handset user guide would normally explain how to do this. 

Tom
Rank
Userlevel 7
Badge +4

Hi @NothappywithID 

 

What issues are you having?

 

On another post you’ve mentioned not being able to begin a number transfer, so unless you’ve set verification codes to the given iD Mobile number they wouldn’t get to that SIM.

 

Please let us know exactly what stage you’re at and what issues you’re having so we can correctly advise.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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