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Not recieving texts after switching to ID

  • 3 August 2023
  • 5 replies
  • 191 views
Matt B 1995
Rank
Userlevel 1

I switched to ID last week from ee but my messages haven’t updated to my old number. Please can someone get in touch with me to sort this.

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Best answer by andewhite 3 August 2023, 18:35

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5 replies

andewhite
Rank
Userlevel 8
Badge +9

Have you tried a NETWORK RESET on your handset @Matt B 1995? 

The handset user guide should explain how to do this. 

Matt B 1995
Rank
Userlevel 1

@andewhite thats done the trick, many thanks!

Kash
Rank
Userlevel 7
Badge +7

Hi @Matt B 1995,

Welcome to the Community!

I’m glad that @andewhite could help.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Ian Childes
Rank

Hi, I have tried the network reset but still not receiving texts after changing to ID

Kash
Rank
Userlevel 7
Badge +7

Hi @Ian Childes,

Welcome to the Community!

Are you able to make, receive calls and send texts?

What is the make and model of the handset that you are using?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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