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  • 1 December 2023
  • 1 reply
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Joanne Mitchell
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Userlevel 1

I have no calls coming in help s36 1ey

1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @Joanne Mitchell,

Welcome to the Community!

We’re aware that some customers were experiencing a network issue that was impacting some customer's ability to make and receive calls and use mobile data. The iD Mobile app was also unavailable for some customers, as it’s getting a high volume of users.

However customers who were experiencing issues connecting to the network should now find they are able to connect. If you're still facing issues, try turning your phone off and on. Due to a high volume of users, the iD app may be inaccessible for some customers. 

Please let us know if you require further assistance.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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