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Number change over

  • 9 April 2024
  • 4 replies
  • 70 views
R
Rank

Hi,

I had my confirmation message this morning from my previous provider to say my service with them had now been cut off. I can see that my phone number has not ported across yet and its been almost 5 hours, is this normal?

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Best answer by andewhite 9 April 2024, 17:20

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4 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Ricky366, the guidance from iD Mobile states it might take until 10pm for your switch to be completed, on the date scheduled.

When I switched to iD Mobile, my old provider disconnected my old SIM at around 11am, and my number transfer over to iD was completed at around 3pm. Sometimes it takes longer.

 

R
Rank

Thanks @andewhite , i think the switch over has happened now but i am getting a bounce back message everytime i send a text to say that it hasnt sent, even though it has

andewhite
Rank
Userlevel 8
Badge +9

I’d suggest turning off your handset (overnight), having removed the iD SIM card, and then try again tomorrow, @Ricky366. 

🤞

Tom
Rank
Userlevel 7
Badge +4

Hi @Ricky366 

 

How are you getting on with this?

 

Please let us know if you require any further assistance.

 

Tom

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