Question

number hasn’t switched

  • 5 December 2023
  • 2 replies
  • 101 views
T
Rank

Hi it’s been now 24hrs and still the number hasn’t switched over , No Text , both sim still working.

2 replies

andewhite
Rank
Userlevel 8
Badge +9

What date was selected for your switch @Tajpal Bharry? 
If your old service provider’s SIM card is still working, your number hasn’t been transferred to iD.

Quickest way of getting this resolved is to contact iD support, using one of their PRIMARY support channels:

  • Online Live Chat at https://idmobile.co.uk/live-chat (via popup window in a browser).
  • By private message using Facebook Messenger.
  • By X (formerly Twitter) DM.

The agents work until 8pm on weekdays (6pm at weekends). 

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Tajpal Bharry 

 

What date was your number port scheduled for?

 

Your number port would take between 8am and 10pm on that date.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?