Bought ID Mobile phone and contract via mobiles.co.uk last week. Put PAC code in at point of purchase and chose 5th Feb as switching date. Mobiles.co.uk emailed to confirm this switch date last week.
My number still hasn’t switched from my old O2 account to my new ID Mobile account and if I try to enter my PAC again on my ID mobile app it won’t work. Can someone please tell me what’s happening as I’m going into hospital on the 8th Feb and need it switching before then. Whilst this is going on I’m paying for two accounts still which I’m not happy about. Live agents are always ‘busy’ according to the chatbot so that’s not an option. Thanks.
