Ported my number from smarty to id mobile today
now I have no Mobile data and it is still showing the phone number that came with the phone and not my ported number.
cant change the number in settings, phone, my number as it just reverts back to the other number when you try to save it.
tried iMessage and Facebook off and reboot and amend as per above but no joY.
How do I get the phone to take my ported number?
+9
Have you tried a NETWORK RESET
Your handset user guide usually explains how to do this.
Thanks - no, how do I do that?
+9
The user guide for your mobile phone will explain how to do a NETWORK RESET
Thanks - did that. It now has the correct number - which is a step forward, thank you. but still have no mobile data and no one can call me.
+9
Perhaps your number port hasn’t been fully completed yet
iD Mobile advise the number transfer takes place between 8am - 10pm.
Thanks, still no mobile data or calls facility this morning
+9
Hey
If the number is correct, then your iD SIM card might be faulty, or your switch from Three to iD has not been completed correctly.
I’d suggest contacting customer support using the iD Live Chat service, or send a private message through Facebook Messenger or X (Twitter) DM.
The agents work until 8pm on weekdays (6pm at weekends).
Hi
If your number is now reflecting correctly in your settings, then we’ll need to take a closer look at whether the number has ported over successfully, or if you have a faulty SIM.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
-Lauren
Details sent via PM - hope you can get me working
That’s day 2 nearly over and still no mobile data or phone call facility - feeling frustrated - you’d think porting was a well tried and tested process
Saturday and still no data or calls facility - wonder what I am paying for exactly?
It’s Sunday and no update, communication or fix from ID mobile - useless.
+9
It’s Sunday and no update, communication or fix from ID mobile - useless.
Unfortunately, the number porting team don’t work at weekends
This forum is also the slowest way of communicating with iD Mobile, as iD read posts once a day, sometimes less frequently. If you’re exchanging private messages via this forum, communications will be even slower still.
If you’re still within your cooling off period, perhaps consider returning your order items and leave iD Mobile for another provider.
+7
Hi
We are replying to all PM’s as quickly as possible.
Thanks for your patience.
Kash
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