Number port to ID from Three

S
Rank

Hi,

What is the longest people have waited to have their number transferred to iD from Three?
I have been waiting near 2 weeks now and the complaints team are as useful as a chocolate fireguard. Can’t tell me anything, they can’t even get a response from their own head office! Unfortunately I'm stuck with iD now until my number transfers otherwise I will loose it completely. Comments welcome please.

11 replies

andewhite
Rank
Userlevel 8
Badge +9

Doesn’t sound great @SamCar96.

OFCOM say you get compensation for each day the transfer is delayed, which is the only stick you’ve got unfortunately.

iD Mobile are 100% responsible for getting the transfer competed within one working day, but if it’s been 2-weeks it appears they don’t care. 

Tom
Rank
Userlevel 7
Badge +4

Hi @SamCar96 

 

I’m sorry to hear this, have the complaints team mentioned why the port is taking so long?

 

We would recommend keeping in contact with them about this.

 

Tom

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S
Rank

@Tom complaints team and head office are aware but information is not coming. They can't give me any answers. Complaints team can't even get a reply from head office. That tells you it all!

Tom
Rank
Userlevel 7
Badge +4

Hi @SamCar96 

 

Okay, we’d recommend keeping in contact with the complaints team for information about your port.

 

Tom

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S
Rank

Hi @Tom I have spoke to complaints team everyday this week and I still get the same answer. It's with technical team we don't know what's going on or they say they are waiting on the donor network to send stuff over. I've spoke to donor network 3 time who say it's all been sent. Unbelievably bad service!

Kash
Rank
Userlevel 7
Badge +7

Hi @SamCar96,

We are sorry to hear this.

It sounds like a delay with the file exchange.

Our Complaints Team will keep you updated as they receive further information.

Hopefully it shouldn’t be too long but if you need any assistance in the meantime, you can get back to us here.

Thanks for your patience.

 

Kash

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S
Rank

FINALLY after 3 weeks I eventually had my number port completed! What a mess!

andewhite
Rank
Userlevel 8
Badge +9

FINALLY after 3 weeks I eventually had my number port completed! What a mess!

You’re entitled to compensation, from iD, for every day the number transfer was delayed - that’s stated in the OFCOM rules on mobile number portability.

S
Rank

@andewhite Yea I contacted them for compensation and the gave me full month. I had reported them to ofcom after few days of not transfering. The complaints team were useless. I phoned every day and all they kept saying was, it's been referred to our technical team and they are awaiting files from donor network….

andewhite
Rank
Userlevel 8
Badge +9

Sounds like iD didn’t do a great job - iD customers deserve better.

Kash
Rank
Userlevel 7
Badge +7

Hi @SamCar96,

Glad to hear that it is resolved for you now.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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