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Old Number still active?

  • 15 January 2024
  • 5 replies
  • 62 views
Ben Stuart
Rank
Userlevel 1

Hi. When I text someone it is showing the number contained on my SIM rather then the number I brought over with a PAC which is active and working fine. If I call it shows the correct ported number. This is creating confusion for those receiving my messages, can you help?

 

Ben 

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Best answer by andewhite 15 January 2024, 20:12

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5 replies

andewhite
Rank
Userlevel 8
Badge +9

Hey @Ben Stuart, what make and model handset are you using with your iD SIM card? 

Have you tried a NETWORK RESET, which will often fix this issue.
The procedure for doing this is usually covered in the handset user guide.

 

Ben Stuart
Rank
Userlevel 1

Hi,

 

Thanks for the reply. I tried resetting the network settings but that didn't work. My phone is a Pixel 7.

andewhite
Rank
Userlevel 8
Badge +9

Okay @Ben Stuart, if you’ve used the Pixel 7 and iD SIM card (supplied when you joined iD Mobile) before switching your number, it sounds like Google hasn’t detected the number registered for RCS, via the Messages app on your Pixel, has been changed.

Have you tried the following?

  1. Turn OFF RCS chats (“Chat features”) in the Google Messages app.
  2. Turn OFF the Pixel handset and carefully remove the iD SIM card.
  3. Check SIM card is clean and undamaged, before re-inserting the iD SIM card.
  4. Turn ON the handset.
  5. Turn ON RCS chats.

 

Ben Stuart
Rank
Userlevel 1

Hi. That has worked, thanks!

Tom
Rank
Userlevel 7
Badge +4

Hi @Ben Stuart 

 

Glad to see @andewhite could help you here with this, thanks for the help @andewhite.

 

Tom

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