Hi guys.
I've recently ported my phone number from EE. I can receive texts from family and friends but not texts from my bank/other organisations requiring verification codes. I see this seems to be something of a recurring issue so how do I go about resolving this?
For reference I've made sure things like RCS chats are off and I've done a full network reset etc
+9
Have you tried a NETWORK RESET on your device
The device user guide would explain how to do this.
It can sometime take 24-48 hours for some SMS services to ‘learn’ the network routing for SMS messages from banks etcetera, after a number port. OTP messages typically do not come from a mobile device, usually a computer system that requires an SMS gateway to the mobile network/s.
not receiving OTP texts from Newday since transferring to iD. They say they are sending them and they must be blocked
+9
not receiving OTP texts from Newday since transferring to iD. They say they are sending them and they must be blocked
Unfortunately, this is just a user forum
Get in-touch using the online iD Live Chat at https://idmobile.co.uk/live-chat - the iD agents work until 8pm on weekdays, and they can check your iD account to see if anything from Newday is being blocked.
+9
Is there a pattern to the non-receipt of OTP text messages
Is it one organisation or multiple organisations?
If mobile device to mobile device SMS is working, then it sounds like there might be an issue with the iD Mobile SMS service centre, or routing of the OTP messages from the OTP sender/s via the SMS service centre/s they use.
As number transfers don’t happen at weekends, maybe wait until Wednesday as you mentioned in an earlier post, before seeking assistance from iD Mobile.
I've tried both NatWest and Microsoft and in both cases it says a code has been sent but I don't receive anything my end.
I'll give it until Wednesday to see if anything happens in the meantime.
+7
Hi
Just checking how you got on with this?
If you haven’t received the messages, please let us know and we can PM you.
Kash
Hi
Just checking how you got on with this?
If you haven’t received the messages, please let us know and we can PM you.
Kash
Hi
+9
That’s not great
Does the iD SIM work properly in another handset?
+9
Sounds like iD support need to get this sorted
Unfortunately, there doesn’t seem to be an efficient & reliable way of getting iD Mobile to fix switching issues.
+9
Strange indeed
You probably won’t get this fixed through posts in this forum
The agents work until 8pm on weekdays (6pm at weekends).
+7
Hi
Welcome to the Community!
Did you manage to get through to somebody and get some help with your issue?
If you still require assistance, please get back to us here.
Kash
+4
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
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Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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