PAC code

  • 3 November 2023
  • 2 replies
  • 18 views

I asked for a PAC code since I cancelled my contract. I was told the code was emailed but unfortunately it said PAC Code not created. Can you help me to fix this problem please?


2 replies

Userlevel 8
Badge +9

Normally you can’t get a PAC after you CANCEL your iD contract @Florence Msoke. 

Was your disconnection within the last 60-days @Florence Msoke? 

If yes, then iD should be able to give you a PAC, as per the post here by @Mohammed from iD Mobile. 

You might need to speak to ID customer service through social media using Facebook Messenger, or X (Twitter) DM, and refer them to this topic. 

 

Userlevel 3
Badge +1

Hi @Florence Msoke sorry to hear of the trouble with your PAC code. Had you cancelled within the last 60 days?

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