PAC code needed but no service

  • 17 March 2023
  • 3 replies
  • 241 views

I requested my PAC code , but still not received it yet , shocking customer service 😡😡😡


3 replies

Userlevel 8
Badge +9

Just text “PAC” to 65075 @Lisa Barrett

You may need to provide your date-of-birth (the one given to iD when you registered) - the iD SMS reply will explain if that’s required. 

I have no service as I have cancelled my contract & nothing is working on line 

Userlevel 7
Badge +10

Hello @Lisa Barrett

If you’ve cancelled your contract, you wouldn’t be able to get a PAC code also due to the number being disconnected.

It would either be getting a PAC Code and using this to cancel OR using a STAC code to cancel without keeping the number OR cancelling via 30-days notice.

Mohammed

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