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PAC code not submitting

  • 22 March 2024
  • 5 replies
  • 136 views

My PAC code is not submitting for transferring my number over from three. All information is correct, the PAC is valid as it was requested yesterday and I did not submit my PAC code while purchasing the new ID mobile SIM

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Best answer by Lauren 23 March 2024, 15:05

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5 replies

Userlevel 4
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Hi @Ellen Blair, welcome to the community. We’ll be able to take a closer look at this for you and if needed, process the transfer on our end.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

-Lauren

Please can someone please contact me and fix this issue as my old contact ends in 24hrs and I don't want to lose my old number as I've had this for years need it for friends and family and work

Userlevel 7
Badge +7

Hi @Simon Woodley,

Welcome to the Community!

Can you please advise if the the transaction number you are using starts with a 4?

If so and you are still having issues we will PM you to get it sorted.

 

Kash

I’m having the same issue

Userlevel 7
Badge +7

Hi @joeabraham,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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