I have received my PAC code from my old plan which was three then when I type it in on the ID Mobile app with all the details it says that a problem has occurred meaning I can’t obtain my old number. I’ve double checked all details and they’re correct, I also thought it might have been because I just got the phone so I tried again the next day and it’s still not working. Wondering if you could help? Thank you
Matthew
+9
Perhaps don’t use the iD Mobile app, and try using the online version instead,
In your web browser, try https://switching.idmobile.co.uk/.
+4
Hi
Does the transaction number you’re using begin with a 4?
If so and you’re still having issues on both the app and the website, please let us know so we can get in touch and take a look.
Tom
Yes thank you that was a lot of help it’s working now
+4
Hi
Glad to hear, welcome to iD Mobile, let us know if you need anything else.
Tom
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