Question

paid bill ahead

  • 19 September 2023
  • 1 reply
  • 5 views
R
Rank

I have paid off the rest of my bill to January but I am still getting charged a direct debit. 

1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @RebeccaB96,

Welcome to the Community!

If you made your payment just before the direct debit payment was made it’s likely that the direct debit couldn’t be stopped.

If you have overpaid the amount should be available as credit on your account.

Please let us know if you don’t see this on your account and we can help.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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