Question

paid billstill suspended

  • 17 February 2024
  • 4 replies
  • 12 views
V
Rank
Userlevel 1

I have paid my bill and still suspended it has been over 24hours please help me with this as I need the Internet for work thank you.

4 replies

J
Rank

Me too! I paid more than 48 hours ago, and still not reinstated. Not happy! 

Kash
Rank
Userlevel 7
Badge +7

Hi @Vgarvin @Jen2109,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

The payment has shown as completed on Friday 16 Feb at 10am. I’ve also provided the payment confirmation reference from my bank. Yet, it’s still showing as not paid, more than 4 days later. You cannot speak to an actual person to get this sorted out. I am VERY unhappy. 

Tom
Rank
Userlevel 7
Badge +4

Hi @Jen2109 

 

We’ve responded to your private message about this, we’ll continue there.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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