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password change problem (app)

  • 1 November 2023
  • 10 replies
  • 112 views
E
Rank
Userlevel 1

When i try change my password, it says my password cannot contain symbols, however, my new password does not, but my pre-given password has a symbol, and therefore i cannot change my password at all.

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Best answer by andewhite 1 November 2023, 17:27

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10 replies

andewhite
Rank
Userlevel 8
Badge +9

Are you having this issue with the iD app, at my.idmobile.co.uk (in a browser), or with both @elpesto?

 

E
Rank
Userlevel 1

Are you having this issue with the iD app, at my.idmobile.co.uk (in a browser), or with both @elpesto?

 

i just tried my browser, and it let me change it no problem, but the issue was on the app. Thanks anyway. @andewhite 

andewhite
Rank
Userlevel 8
Badge +9

Yeah @elpesto, I’ve tried the iD app, but found it unreliable - only use my.idmobile.co.uk (in a browser) now, to manage my iD account online.

Tom
Rank
Userlevel 7
Badge +4

Hi @elpesto 

 

Glad to hear @andewhite could help you out with this.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Katie Mcalpine
Rank

When i try click forgotten password it saying my details are wrong and aint able to change so im logged out 

Tom
Rank
Userlevel 7
Badge +4

Hi @Katie Mcalpine 

 

Have you registered to the iD Mobile app/website before?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
sairabi
Rank

deleted my old app now new one won’t except my new password as iv forgotten my old password 

Tom
Rank
Userlevel 7
Badge +4

Hi @sairabi 

 

Have you tried entering a different new password?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Elizabeth Lewis
Rank

I am having trouble with my password I 

Lauren
Rank
Userlevel 4
Badge

Hi @Elizabeth Lewis,

Have you registered for the iD account before? If you’re unsure, it may be worth trying to register.

If not, what error do you receive when trying to reset your password?

-Lauren

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