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Phone Bill update

  • 8 July 2023
  • 4 replies
  • 73 views
Kris Wheeler
Rank

I was using ID mobile for 3 years with sim only, I have now taken out a new phone on contract but it isn’t updating on my ID App with my new monthly bill, although I have cancelled the previous monthly payments.

I have tried to delete then re-install the app but still no update. 

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Best answer by WelshPaul 8 July 2023, 15:42

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4 replies

WelshPaul
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Userlevel 8
Badge +6

You will need to register for a new online account @Kris Wheeler.

  1. You cannot use your old iD Mobile account with a new iD Mobile number.
  1. You can’t use your old email address that you used to register the previous account to create the new account.

Not sure if you wanted to keep using your old number? If you do, see my previous reply here: https://community.idmobile.co.uk/device-phone-support-26/number-transfered-54970?postid=142346#post142346

Kash
Rank
Userlevel 7
Badge +7

Hi @Kris Wheeler,

Welcome to the Community!

We hope that the information that @WelshPaul provided has answered your query.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank

My phone bill

Kash
Rank
Userlevel 7
Badge +7

Hi @Sylwia Lawinska,

How can we help with the bill?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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