We upgraded on 22nd of February and ordered a new iPhone 13 through ID. The phone still has not arrived despite repeated emails and redelivery notices with DPD. I have liv chatted with ID mobile twice and Customer Services said they would sort however this is not been sorted. It is now been 12 days waiting for this phone, which is not arrived and we are paying for a new contract. ID has failed to deliver on the contract so I believe owes me a refund. However, I cannot speak to anybody and do not have the time to spend hours on live chat to achieve absolutely nothing. I am so fed up with this.
phone not arrived - should i cancel contract ?
Userlevel 8
+9
Sounds frustrating, and perhaps it’s time to make an official complaint about this,
The iD complaints procedure is explained online.
https://www.idmobile.co.uk/help-and-advice/complaints-procedure
You could also think about using the small claims court - iD should be dealing with DPD, not yourself. iD Mobile contracted DPD to deliver your order.
Userlevel 7
+7
Hi
Welcome to the Community!
Sorry to hear that you don’t have your order as of yet.
Have you managed to get in touch with someone via Complaints or Live Chat?
If you still require a complaint to be raised or for us to investigate this, please let us know and we can PM you.
Kash
We cancelled the contract as we were not prepared to drive to Heathrow to collect the phone
v poor service
Userlevel 7
+7
Hi
We are sorry to hear that.
Please do let us know if you require further assistance and we can PM you.
Kash
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